Privacy Policy

Who we are

RenewLink(“we”, “us”) operates this application. Each broker or agent using the app is the owner (“Data Fiduciary” under the DPDP Act 2023) of the customer information they enter, and we process that information on their behalf and to run the service.

What we collect

• Your account: your mobile number, name, role, and login/device activity.
• Customers you add: name, mobile, email, city, nominee, and their vehicle and policy details (registration, policy number, premium, insurer, dates).
• Documents you upload: policy PDFs, ID and payment proofs. These are stored privately and served only through short-lived signed links.
• Technical data: the IP address and device used to sign in, and (if you allow it) a push-notification token for reminders.

Why we use it

Only to provide the service you signed up for: showing your renewal worklist, sending reminders, estimating commission, letting you message customers, and — where you choose to — sharing specific renewals with an agent on your team. We do not sell your data or use it for advertising.

Who we share it with

We use trusted service providers only to run the app: hosting and compute (Vercel), database and file storage (Supabase), OTP SMS delivery (Message Central), and push notifications (Google Firebase). They process data on our instructions. We also share data when you direct us to — for example, tagging a renewal to one of your agents.

How we protect it

Every account’s data is isolated so one user can never see another’s. Uploads live in a private store and are never public. Login tokens are stored only as a one-way hash, and data is encrypted in transit. No system is perfectly secure, but we apply reasonable safeguards for the sensitive nature of this data.

How long we keep it

We keep your account and book for as long as you use RenewLink. If you delete your account, we erase your data and uploaded documents. Some minimal login/security records may be retained briefly as required for security and legal reasons.

Your rights

You can access and correct your information in the app, download a copy of your data, and delete your account and its data at any time from Settings. To exercise any right or raise a concern, contact our grievance officer below.

Sensitive documents

Please upload only documents you need for a policy. Avoid uploading full government ID images (such as Aadhaar) unless strictly required; where identity proof is needed, prefer a masked copy. You are responsible for having your customers’ consent for the information you enter about them.

Grievance officer

For any privacy question, request, or complaint:

Apurv Prajapati
apurvprajapati24@gmail.com

We aim to respond within a reasonable time as required under applicable Indian law.

Changes

If we make material changes to this policy we will update the date above and ask you to agree again the next time you open the app.